SHIPPING POLICY
At our small-scale business, we take pride in crafting each item with care. Please allow 5-7 days for production before your order is shipped.
We use LBC as our courier for both local and international shipments. Delivery times are as follows:
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Local Orders: Typically arrive within 2-3 days, depending on your location.
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International Orders: Generally take 2-3 weeks to arrive, varying by destination.
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Orders from the USA: Usually delivered within 4 days to 1 week.
Thank you for your patience and support as we work to bring you our handcrafted products!
RETURN & EXCHANGE POLICY
At Hubadero Studio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below:
Eligibility for Returns and Exchanges
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Items must be returned within 2-3 days of receiving your order.
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To be eligible, items must be unworn, unwashed, and in original packaging with tags attached.
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Customized or made-to-order items are not eligible for return or exchange unless there is a defect in craftsmanship.
How to Initiate a Return or Exchange
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Contact us on our Instagram page within 2 days of receiving your order.
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Provide your order number and a brief description of the issue.
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We will guide you through the return or exchange process.
Shipping for Returns
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Customers are responsible for return shipping fees unless the item is defective or an error was made on our part.
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We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and a credit will automatically be applied to your original payment method.
Thank you for supporting our small business! If you have any questions or concerns, please don’t hesitate to reach out.